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Calls are made to insurance carriers for the following reasons :
1. Patient eligibility verification:
Calls are made to the insurance carrier to confirm on the eligibility of the insured, the type of insurance the subscriber has with the respective insurance and/or the benefits that are covered by the insurance.
2. Provider enrollment department :
Calls are made to the insurance carrier to confirm on the provider enrollment details. In order to check whether the provider is participating with the insurance and/or to enroll the provider with the insurance carrier.

3. Claim status:
Calls are made to insurance company to enquire about the status of a claim that has already been filed to them, but for which there has been no correspondence from the insurance company for over 40 days.

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